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Privacy Policy


COVE is committed to protecting the privacy of everyone who shops or interacts with us, and this policy sets out our commitment to you.

Your Privacy is important:

We take this responsibility seriously and ensure that we comply with our obligations under the Commonwealth Privacy Act 1988 whenever your personal information is collected, used or shared.

Our Commitment to you:

COVE will:

  • always use fair and lawful means of collecting your information, and in most circumstances collect your information directly from you; 
  • handle your information securely and carefully, and only use your information if necessary to deliver you a service, or perform other necessary business functions and activities; 
  • not use your information for purposes unrelated to our services without first obtaining your consent; and
  • wherever possible give you the option of interacting anonymously with us, if practicable and lawful to do so.

What personal information we collect will depend on the service or interaction, but may include name, address, phone and other contact details, merchandise information, and method of payment. Your financial information is held and processed through a secure gateway. We do not cache or save your financial data in our database.

Why we collect your information:

We may collect your information for a number of reasons including to: deliver products or services to you, improve our service, protect against fraud or theft, and provide offers that may be of interest or benefit to you.

How we collect your information:

The personal information we collect is in most cases supplied directly by you when you give us your details, place an order for goods or services, open an account with us, provide feedback to us, or shop in our store.

How we use your information:

COVE will not sell your information to other parties.

Where we store your information, COVE will take all reasonable steps to store your information securely and to protect against the loss, misuse or alteration of your information. In the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.

Any information that we no longer require is destroyed. When we have collected information about you it cannot be seen or modified by anyone else.

Access to your information:

If you would like to know what information we hold about you please contact our office. If you discover that there is an error or information is missing, please notify us and we will try to correct the information as soon as possible. A customer should send any request to inspect its personal data in writing via our contact us page.

Direct Marketing:

If you do not wish to be contacted by COVE (about special offers, discounts, other promotional events), you can contact us or you can follow the instructions at the bottom of our newsletters.

Cookies and how they work:

When you visit COVE's website, our site will automatically send you a "cookie". A cookie is a small piece of text sent from a web server to your computer, and is used to identify you only by a random number. This information does not personally identify you, but it does tell us that your computer has visited our site, what areas of the website have been browsed and may allow auto-login when you next visit our site.

More information:

COVE may update its privacy policy from time to time in line with customer expectations and legislative changes, and an updated policy will be posted on our website. More information about privacy law is available from the Office of the Privacy Commissioner here.